Your privacy is important to us. This policy explains exactly what personal data 4dcai collects, how we use it, who we may share it with, and the rights you have over your own information as a player based in Malaysia.
These cards summarise our core commitments. The full policy below governs all matters.
All personal data stored by 4dcai is protected with AES-256 encryption at rest and TLS 1.3 in transit. Your information is never stored in plain text on our servers.
4dcai does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Period.
You have the right to access, correct, restrict processing of, and request deletion of your personal data. Submit a request via our support team at any time.
4dcai does not store full card numbers or bank credentials. Payment processing is handled by regulated third-party providers including DuitNow, FPX, and licensed e-wallet operators.
We only retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes.
Any material change to this Privacy Policy will be communicated to you via email or prominent Platform notice before taking effect. You will never be surprised by a silent policy update.
Under applicable data protection laws, you have the following rights in relation to your personal data held by 4dcai.
Request a copy of all personal data we hold about you.
Correct inaccurate or incomplete personal data at any time.
Request deletion of your data where no legal obligation requires its retention.
Limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact our support team via live chat or email at [email protected] (plain text — not a clickable link). We will respond within 30 days.
Summary: 4dcai collects personal data to operate your account, process payments, comply with regulatory obligations, and improve our services. We do not sell your data. You have meaningful rights over your information and may exercise them at any time by contacting our support team. This policy applies to all players using the 4dcai platform at https://4dcai.cam.
4dcai ("the Platform", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who access or use our online casino and sports betting services at https://4dcai.cam. This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data.
This Policy applies to all registered players, prospective users who visit the Platform without registering, and individuals who contact our customer support team. It covers personal data processed in connection with account registration, deposit and withdrawal transactions, identity verification (KYC), gameplay, bonus participation, and communications between you and 4dcai.
By registering an account on 4dcai or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your explicit consent before processing certain categories of personal data.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy.
For the purposes of this Policy, the following terms carry the meanings assigned below:
When you register, verify your identity, make transactions, or contact us, you may provide the following categories of personal data:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address in Malaysia | Registration, account settings |
| Financial Data | Bank account name, FPX reference, e-wallet identifier (Touch 'n Go, Boost, GrabPay), crypto wallet address | Deposit / withdrawal cashier |
| KYC Documents | Scanned copy of MyKad (front & back) or passport, utility bill, selfie with ID | KYC verification portal |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Game preferences, responsible gambling limit settings, marketing opt-in status | Account dashboard, settings |
When you access or use the Platform, we automatically collect certain technical and behavioural data:
We may receive personal data about you from third-party sources in limited circumstances:
4dcai uses personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your account, processing login and authentication, managing preferences and VIP tier status. |
| Payment Processing | Facilitating deposits via DuitNow, FPX, and Malaysian e-wallets; processing withdrawal requests to verified bank accounts and crypto wallets. |
| Identity Verification (KYC) | Verifying your identity and age (21+) to comply with regulatory and anti-money-laundering obligations before processing withdrawals. |
| Responsible Gambling | Monitoring gambling behaviour to identify potential problem gambling patterns; applying deposit limits, session reminders, and self-exclusion as requested or required. |
| Fraud Prevention | Detecting and preventing fraudulent activity, bonus abuse, account compromise, and money laundering. |
| Legal Compliance | Meeting regulatory, legal, and licensing obligations including record-keeping requirements and responding to lawful requests from competent authorities. |
| Platform Improvement | Analysing usage patterns to improve game content, user interface, payment flows, and overall platform performance. |
| Customer Support | Responding to queries, resolving disputes, and providing technical assistance through our 24/7 support team. |
| Marketing (with consent) | Sending promotional offers, bonus notifications, and relevant gaming updates where you have opted in to receive marketing communications. |
4dcai processes your personal data on one or more of the following legal bases:
4dcai does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:
We engage carefully selected third-party service providers to help us operate the Platform. These providers act as Data Processors and are contractually prohibited from using your data for their own purposes:
We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. Such disclosures will be limited to what is strictly necessary and will be made in compliance with applicable legal procedures.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the relevant acquirer. We will notify you of any such transfer and applicable privacy terms changes before your data is transferred and becomes subject to a different privacy policy.
Our Commitment: 4dcai does not share your personal data with advertising networks, data brokers, social media platforms, or any unrelated commercial entity for their own marketing or profiling purposes.
Some of our service providers may process personal data outside of Malaysia. Where personal data is transferred internationally, 4dcai ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable Malaysian data protection law. Safeguards may include contractual data protection clauses, adequacy decisions, or equivalent mechanisms recognised under applicable law.
If you have questions about international transfers of your personal data, please contact us as described in Section 16.
4dcai retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements.
As a general guide, the following indicative retention periods apply:
Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, maintain session state, and remember your preferences.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Enable core Platform functions including login sessions, security tokens, and payment flow continuity. Cannot be disabled without impairing the Platform. | No (essential) |
| Functional | Remember your language, layout, and game preferences to personalise your experience. | Yes |
| Analytics | Collect anonymised usage statistics to help us improve Platform performance and identify bugs. Data is aggregated and not linked to individual players. | Yes |
| Marketing / Personalisation | Deliver relevant promotional communications based on your Platform behaviour. Only activated with your explicit consent. | Yes |
You may control cookie preferences via the Cookie Settings banner displayed on your first visit to the Platform, or via your browser's native privacy settings. Disabling strictly necessary cookies may impair core Platform functionality. Withdrawing consent for optional cookies does not affect the lawfulness of prior processing.
4dcai implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 4dcai will notify you and relevant regulatory authorities in accordance with applicable legal requirements and without undue delay.
You are also responsible for maintaining the security of your own account. Please use a strong, unique password, do not share your credentials, and enable two-factor authentication where available.
The 4dcai Platform is strictly for individuals aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. Age verification is conducted as part of the registration and KYC process.
If 4dcai becomes aware that personal data has been collected from an individual under 21, we will promptly close the relevant account, delete the personal data concerned, and handle any associated funds in accordance with our Terms & Conditions and applicable law.
Parents and guardians who believe a minor may have accessed the Platform are encouraged to contact our support team immediately.
Subject to applicable law and certain exemptions, you have the following rights with respect to your personal data held by 4dcai:
To exercise any of these rights, contact our Data Protection team via live chat or at [email protected]. We will acknowledge your request within 3 business days and substantively respond within 30 calendar days.
4dcai may send you promotional communications — including bonus offers, game recommendations, and VIP programme updates — where you have consented to receive them, or where we have a legitimate interest in communicating relevant offers to existing players.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect your receipt of service-related communications (such as transaction confirmations, security alerts, or KYC notifications), which are sent on the basis of contract performance and legal obligation rather than consent.
The 4dcai Platform does not embed or link to external third-party websites for commercial purposes. To the extent that any payment or service provider interface is accessed through the Platform (for example, a bank's authentication page during an FPX transaction), that provider's own privacy policy and data practices will govern the data processed on their systems. 4dcai has no control over, and accepts no responsibility for, the privacy practices of external payment infrastructure providers.
We recommend reviewing the privacy policies of any payment provider you use in connection with your 4dcai account, including Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, and GrabPay.
4dcai reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, applicable law, or regulatory guidance. Where changes are material, we will notify you by email or via a prominent notice on the Platform at least 14 days before the updated policy takes effect.
The "Last Updated" date at the top of this page reflects when the most recent changes were made. We encourage you to review this Policy periodically. Continued use of the Platform following the effective date of any amendments constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact 4dcai through the following channels:
Our Data Protection team is based in Malaysia and understands the local regulatory context. We serve players across the country — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, Shah Alam, and beyond — and take our data protection responsibilities to the entire Malaysian player community seriously.
If you are not satisfied with how we have handled your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
If you have questions about your data or our privacy practices, our 24/7 support team is available to assist. You can also explore our FAQ page for answers to common player queries.
See also our Terms & Conditions and Responsible Gambling Policy. For players aged 21 and above only.